Please note, whilst we ensure your parcel is dispatched in good condition, National Merchandise are not responsible for loss of parcels if UK Royal Mail Tracked has not been purchased at checkout.

MADE TO ORDER 

Made-to-order items are crafted only when an order is placed, which also reduces waste. Once your order is placed, we cannot cancel or change the order. Estimated delivery is 10-12 working days.

Customs Duties, Border Taxes and Import Fees

We kindly request our valued customers to acknowledge that in certain regions, local charges may apply. Orders dispatched to countries or regions outside of the UK; these products may be subjected to taxes during shipment, such as customs duties, border taxes and import fees.

It is to be noted that the recipient of the delivery is considered the importer of record in the country of importation and holds full responsibility for all import fees incurred. As an international seller, we adhere to all relevant laws and regulations in order to ensure the smooth delivery of our products to our customers around the world.

Payment Options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We’re happy to offer an exchange or refund for any item returned in a saleable condition within 28 days of purchase, provided you have a valid confirmation email. If you don’t have a confirmation email, we may, at our discretion, offer an exchange based on the current or most recent selling price. To arrange a return or exchange, please contact us directly. Please note that Pro, Custom, and Goalie jerseys are non-refundable unless the item is found to have a manufacturing fault. This policy does not affect your statutory rights.